return and refund policy

Return & Refund Policy – Rubnic

At Rubnic, customer satisfaction is important. We accept returns only for damaged, defective, or incorrect products as per the conditions below.

Return Eligibility

• Returns are accepted only if the product is damaged, defective, or incorrect item delivered.
• You must notify us within 48 hours of delivery with clear photos/videos.

How to Request a Return

1. Contact us within 48 hours of delivery:
   📧 Email: [email protected]
   📞 Phone: +91 7690007662
2. Provide your order number and photo/video proof.
3. Our team will review and respond within 24–48 hours.

Return Conditions

• Product must be unused and in original packaging.
• Tags and invoice must be present.
• Change of mind returns are not accepted.

Refund Process

• Once approved, refunds will be issued to the original payment method within 5–7 business days.
• You will receive an email confirmation.

Shipping Charges

• For approved defective returns, return shipping will be arranged by Rubnic.
• Unapproved returns will not be accepted.

Contact Information

Rubnic

📧 Email: [email protected]

📞 Phone: +91 7690007662